Orders are generally processed within 1–3 business days after placement and payment confirmation. Business days exclude weekends and public holidays. Peak periods, address checks, or additional review may extend processing time.

Estimated transit is generally 5–12 business days after dispatch. This is an estimate, not a guarantee. Destination, carrier operations, customs, weather, and local delivery conditions may affect arrival.

Check your shipping address and postal code before checkout. If you notice an error, email service@fenpoh.com promptly. Changes cannot be guaranteed after processing or carrier handoff.

Applicable shipping charges and delivery options are shown at checkout before payment. Contact support if you need clarification.

Where available, tracking details may be provided after dispatch. Tracking events can take time to appear or update as a parcel moves between facilities.

International shipments may incur customs inspection, duties, taxes, or handling fees depending on local rules. Unless checkout states otherwise, customers are responsible for charges imposed by local authorities.

Contact service@fenpoh.com with your order number and tracking details or clear photos if a parcel appears lost or an item arrives damaged. Retain the packaging.

If delivery fails because an address is incomplete or incorrect, a carrier may return the parcel or request further information. Additional shipping costs or reshipment charges may apply.